Privacy Policy

1. Introduction

Welcome to CareLink. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using CareLink, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the app.

2. Information We Collect

We collect the following categories of personal data:

• Account information: Name, email address, phone number, profile photo
• Health information: Medical records, prescriptions, vaccination records, lab reports you upload
• Location data: City/area selection for finding nearby providers (we do not track precise GPS continuously)
• Device information: Device type, operating system, app version, unique device identifiers
• Usage data: Features used, bookings made, screens visited, session duration
• Payment information: Transaction amounts and booking IDs (we do not store full card details — payments are processed by secure third-party gateways)
• Camera/Photo access: Only when you upload a profile photo, prescription, or scan a product barcode — images are not stored on our servers unless explicitly uploaded by you

3. How We Use Your Information

• To create and manage your account
• To facilitate booking of healthcare services and consultations
• To connect you with verified healthcare providers in your area
• To send appointment reminders, pill reminders, and order updates
• To improve app features and personalise your experience
• To process payments and maintain transaction records
• To comply with applicable healthcare regulations and legal obligations
• To detect and prevent fraud and abuse

4. Sharing Your Information

We do not sell your personal data. We may share data with:

• Healthcare providers: Only the information necessary to fulfill your booking (name, contact, appointment time)
• Payment processors: To complete transactions securely
• Cloud infrastructure partners: For hosting and data storage under strict confidentiality agreements
• Legal authorities: When required by law, court order, or to protect safety

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Medical records and booking histories are retained for a minimum of 3 years as required by applicable regulations. You may request deletion of your account and associated data at any time (see Section 9).

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), encrypted storage for sensitive health data, and access controls limiting who can view your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

CareLink is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Opt out of non-essential communications
• Lodge a complaint with your local data protection authority

9. Account & Data Deletion

You may request deletion of your account and all associated personal data. Please use our dedicated data deletion request page:

carelink.replit.app/data-deletion

Upon receiving a verified request, we will delete your data within 30 days, except for data we are legally required to retain.

10. Third-Party Links

Our app may link to third-party websites or services (e.g., insurance providers, hospital portals). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app notification or email. Continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@carelink.ind.in
• Phone: +91 95558 88100
• Support: Available within the app under Profile → Help & Support